Digital anthropology / public systems / government technology

Disha Shanbhag

Based in London, working across government technology, public services, and digital transformation.

About

Anthropology for public systems.

I am a trained digital anthropologist working on how public systems are actually experienced by the people who rely on them. My work focuses on translating lived experience into better digital services, clearer decision-making, and more grounded public sector strategy.

I currently work at PUBLIC and have previous experience on digital issues in public and social development settings in India. My background also includes MSc study in Digital Anthropology at UCL, where I explored themes around technology, labour, and everyday digital life.

Selected Work

Selected projects in public service research and institutional strategy.

Public sector delivery

2025

Electronic Patient Records in the NHS

Supported the Frontline Digitisation team in the NHS to shape a programme of support for hospitals purchasing and implementing electronic patient records.

Contributed to work aimed at improving frontline digitisation and implementation capability across hospital settings.

Open reference

Public sector strategy

2024

Evaluation of 60+ Local Government Digitalisation Programmes

Worked on a multi-year evaluation of more than sixty local government digitalisation programmes, helping build evidence on what effective transformation looks like in practice.

Helped ground digitalisation debates in practical delivery evidence from across local government.

Open reference

Service discovery

2023

Climate Finance Accelerator Digital Service Discovery

Contributed to work with BEIS to improve user engagement with the Climate Finance Accelerator digital service.

Supported discovery work connecting service design decisions to real user engagement patterns.

Open reference

Writings

Essays, field notes, and talks on public systems.

Report

2025

Using the Competitive Flexible Procedure for Innovation

PUBLIC

A short, high-level report on approaches to complex technology and innovation procurement in the public sector.

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Podcast

2024

The Gig Economy and Flexibility

Cloud Civilisations

A conversation about research on how flexible working conditions affect international students in London, with a focus on technology and labour.

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Interview

2023

UCL Social Hackathon Interview

Students’ Union UCL

A short interview introducing Disha as an MSc Digital Anthropology student at UCL and reflecting on volunteering and interdisciplinary collaboration.

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